Procter & Gamble Network Engineer – Network Operations Center - Philippines in National Capital, Philippines
Procter & Gamble is seeking a highly skilled Network Engineer for the Network Operations Center for their global enterprise network. Interested professionals should be motivated by advanced technologies, be a catalyst for change, and have vision for identifying and aligning technology solutions to help support business opportunities.
Qualified candidates should have 3 to 5 years of network operational experience, working across wide range of telecommunication technologies and services including; LAN, WAN, Security, wireless, remote access, load balancing, and cloud connectivity. The candidates must also exhibit strong professional skills including communications, self-motivated, adaptable and dependable. This is a full-time position based in Manila.
Key functions include incident management, event management, and service management with a focus on service restoration, sustainability, and proactive service improvement.
Provide 24x7x365 Network Operations support in a follow the sun NOC.
Provide Second Level Network Incident Management in the NOC; with a primary focus on service restoration.
Mentor junior engineers for technical and professional advancement.
Participate and at times lead Crisis Team conference calls, able to identify required resources beyond telecommunications.
Implement repeatable move, add, changes for LAN, WAN, Security, wireless, remote access, load balancing, and cloud connectivity.
Functions as an escalation point for other NOC engineers for Incidents and Changes.
Create support documentation and provide training to NOC staff
Employs production monitoring tools to ensure that all systems are running and available.
Ensures effective communication to internal customers.
Strong customer service skills. Good temperament, ability to manage stressful situations. Ability to provide customer-facing support in a professional manner.
Competent in using Microsoft Office suite for effective collaboration and communications
Strong analytical skills, able to leverage complex data to identify opportunities, recognize problems, and draw logical conclusions.
Ability to produce and present technical information to both technical and non-technical personnel
Team work; establish and maintain effective and appropriate working relationships with those contacted during the course of the work day.
Available to work a shift that includes a weekend day, including some holidays to support 24x7x365 coverage.
Technical Competencies and Experience
Certifications Preferred: Network , CCNA, CCNP is a plus.
A minimum of 5 years experience working with a TCP/IP network
Advanced knowledge of Carrier Services – WAN Circuits, MPLS, VPNS, VRFs, DWDM, Frame Relay, Point to Point, OCx, DS3, E/T1s
Advanced knowledge of networking infrastructure suppliers and service offerings including; Cisco, Viptela, F5 Networks, Aruba, Juniper, Checkpoint, Palo Alto, Riverbed, Zscaler, Sonus, and Avaya.
Advanced knowledge of network load balancers and firewalls
Experience with monitoring applications such as CA Spectrum, EMC Smarts, etc
Expertise with the following operating systems; Cisco IOS/NXOS, Linux, Unix, Microsoft
Familiarity with IT governance standards and compliance including ITIL, PCI, and SOC
Minimum Associate’s Degree in Information Systems, Information Technology (IT), Computer Science, Engineering, or other technical/IT field, OR in lieu of a college at least 3 to 5 year relevant experience
Legal authorization to work in the applied country location is required. Procter and Gamble will not sponsor individuals for employment visas, now or in the future, for this job.
Must be willing to work from a Procter and Gamble office location
Job: Information Technology
Title: Network Engineer – Network Operations Center - Philippines
Location: PH-National Capital-Manila
Requisition ID: IT 00001240